Refund Policy
The product
“My Child’s Story” is a digital product priced at $23.00 USD, a one-time purchase with no subscription, delivered electronically. No physical item is shipped. After payment, you receive by email your own purchase code and the link to the app.
If you have a technical problem
If you have a genuine technical problem that prevents you from accessing “My Child’s Story” or from its essential use, please contact us and we will be glad to help. Essential use includes: opening the app and adding it to the home screen, activating your purchase, saving what you write and the photos you add, saving a backup, and saving the book as a PDF.
- Please report the problem within 7 calendar days of receiving the product, so we can help you early.
- We will first help you resolve it, or provide a working replacement where possible.
- If we verify the problem and it cannot be resolved within a reasonable period, a refund may be issued.
- A change of mind after the digital product has been delivered does not, on its own, automatically qualify for a refund.
After 7 days
The 7-day window is only to help us act quickly. You can contact us at any time afterwards, and it does not remove any right granted to you by applicable law.
Your statutory rights and the payment provider’s rules
This policy does not cancel any mandatory consumer right under the laws of your country of residence. Those rights, and the payment provider’s refund and dispute rules, take precedence over this policy.
How to ask for help or a refund
Write to hikayotokom24@gmail.com or on WhatsApp, and send us:
- The email address used for the purchase, or the order number.
- Your device, its system and browser, for example: iPhone 14, iOS 18, Safari.
- A short description of the problem, and a screenshot if possible.
There is no need to send what you wrote in the book, photos of your children, or any other personal data. If any appears in a screenshot, you can hide it before sending.
Refund payment
If a refund is approved, it is made through the payment provider under its rules, and the purchase code linked to the order stops activating the app on new devices.
After a refund
Your memories stay on your device, and you can always save a backup and save the book as a PDF.